1. Business Details
UmrahDeals OÜ is an online travel agency registered in Estonia. Our registered address is Tornimäe tn 5, 10145 Tallinn, Estonia. This is an administrative registered office, not a customer-facing or walk-in location. Registry code: 17451729.
For customer service inquiries, contact us at info@umrah.deals or via WhatsApp at +372 5395 4280.
2. About These Terms
These Terms of Service govern your use of the UmrahDeals website and the booking of travel packages through our platform. By using our services or making a booking, you agree to these terms. If you do not agree, please do not use our services.
3. Bookings and Payment
All bookings are subject to availability and confirmation. Prices displayed on our website are in Euros (EUR) and include all applicable taxes unless stated otherwise.
Full payment is required at the time of booking. We process payments securely through Revolut. By completing a booking, you authorize us to charge the total amount to your selected payment method.
A booking is only confirmed once you receive a confirmation email from us. Until then, it is considered provisional.
4. Cancellations and Refunds
You may cancel your booking within 24 hours of confirmation for a full refund, provided the visa has not yet been applied for.
No refunds will be issued after the visa application has been submitted or approved because visa fees and associated processing costs are non-recoverable once the application is in progress.
If an airline or hotel cancels your booking for operational reasons, we will work with the provider to secure a replacement or refund according to their policies. We are not liable for cancellations caused by third-party suppliers.
5. Travel Documentation and Visa
You are responsible for holding a valid passport with at least six months' validity from your date of travel and meeting all entry requirements for Saudi Arabia.
We facilitate visa applications for eligible regular passport holders. Visa approval remains at the sole discretion of the Saudi authorities; we do not guarantee issuance and are not liable for delays or rejections.
If you use a permit or alternative travel document, contact the Saudi Embassy in your country, confirm your eligibility, and arrange the required visa or entry permission before booking.
You must provide accurate and complete information and documentation. Errors or omissions may result in visa refusal or travel disruption, for which we accept no liability.
6. Flight Bookings
Flight bookings are arranged through Duffel, our technology partner, and are subject to the operating airline's terms and conditions. Airlines may change schedules, cancel flights, or alter routes at their discretion. We will notify you of changes as soon as practicable but are not liable for airline-initiated changes.
Baggage allowances, seat selection, and in-flight services are governed by the airline's policies.
7. Hotel Accommodation
Hotel bookings are arranged through Duffel Stays and other accommodation partners. Where Booking.com terms apply, those terms are incorporated by reference. Hotel ratings, descriptions, and amenities are supplied by the provider and are not independently verified by us.
Check-in and check-out times, cancellation policies, and house rules are set by the hotel and must be observed.
8. Liability and Limitations
UmrahDeals acts as an intermediary between you and travel service providers. We do not operate flights, hotels, or other travel services. Our liability is limited to the value of booking fees we retain.
We are not liable for loss, injury, delay, or inconvenience arising from the acts or omissions of airlines, hotels, government authorities, or other third parties.
9. Force Majeure
We are not liable for failure to perform our obligations due to events beyond our reasonable control, including natural disasters, pandemics, war, terrorism, government restrictions, or strikes.
10. Governing Law
These Terms are governed by the laws of the Republic of Estonia and, where applicable, the European Union. Disputes shall be resolved in the courts of Estonia.
11. Changes to These Terms
We may update these Terms from time to time. The latest version will be published here with its effective date. Continued use after changes constitutes acceptance of the updated terms.
12. Contact Us
Questions or concerns can be sent to info@umrah.deals or via WhatsApp at +372 5395 4280.