Terms of Service
Last Updated: May 17, 2025
By accessing and using UmrahDeals services, you agree to be bound by these Terms of Service. Please read these terms carefully before using our website or booking any packages.
Our Services
UmrahDeals provides a platform for booking Umrah travel packages, including flights, accommodation, and related services. We act as an intermediary between you and various service providers such as airlines and hotels.
User Accounts
When you book with us, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You must provide accurate, current, and complete information during the registration process.
Booking and Payments
By completing a booking through our website, you agree to pay all fees and charges incurred. Payments are processed securely through our payment providers. All prices are displayed in the selected currency and include applicable taxes.
Refunds and Cancellations
Refunds and cancellations are determined by the airline and hotel's policies. As an intermediary, we are bound by the terms set by these service providers. Please note the following:
- Airline tickets may be non-refundable or subject to high cancellation fees
- Hotel bookings often have specific cancellation windows and policies
- We will assist you in requesting refunds according to provider policies
- Processing times for refunds vary by provider
Travel Documentation
You are responsible for ensuring that you have all necessary travel documents, including:
- Valid passport with sufficient validity period
- Necessary visas for Saudi Arabia
- Any required health documentation
We cannot be held responsible for any issues arising from inadequate travel documentation.
Package Availability
All packages are subject to availability. In rare cases, packages shown as available may become unavailable due to changes in airline or hotel inventory. In such cases, we will notify you promptly and offer alternatives when possible.
Limitation of Liability
UmrahDeals shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use our services. We are not responsible for service disruptions or quality issues with airlines, hotels, or other service providers.
Force Majeure
We are not liable for any failure to perform due to unforeseen circumstances or causes beyond our reasonable control, including acts of nature, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, fuel, energy, labor, or materials.
Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles.
Changes to Terms
We reserve the right to modify these Terms of Service at any time. We will provide notice of significant changes by updating the "Last Updated" date at the top of this page.
Contact Us
If you have any questions about these Terms of Service, please contact us at [email protected].